Frequently Asked Questions
Everything you need to know about purchasing authentic handcrafted Himalayan goods, international shipping, wholesale orders, and our fair-trade artisan guilds.
—How long does domestic and global delivery take?
Standard orders typically arrive within 3 to 5 business days. International express orders are dispatched via DHL or FedEx Express and arrive within 4 to 7 business days with door-to-door tracking.
—How do I track my existing order?
As soon as your artisan pieces are inspected, securely packed, and dispatched, you will receive an email confirmation with your official tracking number and live tracking link. You can also view your shipment timeline under your Customer Account.
—Do you ship internationally, and how are customs handled?
Yes, we ship to over 80 countries worldwide. International freight covers safe air transit from Nepal. Depending on your destination country's regulations (such as US de minimis, EU import VAT, or UK customs), local import duties may be collected upon arrival by the local postal or courier authority.
—How are fragile artisan goods packaged for transit?
Every piece is wrapped in moisture-resistant handmade Lokta paper, cushioned with shock-absorbing honeycomb layers, and encased in rigid dual-wall export boxes. Hand-hammered bronze singing bowls and sacred thangka artworks undergo specialized structural inspection before dispatch.
—Are all products 100% authentically made in Nepal?
Yes, absolutely without exception. Every product on NepalOrigin is handcrafted by verified master artisans, traditional metal casters, woodcarvers, and weavers across Patan, Bhaktapur, and rural Himalayan clusters. We operate on fair-trade principles with zero middleman exploitation.
—Why do handcrafted pieces have subtle variations?
Because our items are shaped entirely by human hands using natural materials—such as hand-spun Chyangra cashmere, wild Lokta bark, and hand-hammered seven-metal bell bronze—no two pieces are identical. Slight variations in tone, weave, and texture are the natural signatures of authentic living heritage.
—How do I care for authentic Pashmina and Cashmere shawls?
Genuine Chyangra Pashmina is an organic, ultra-fine fiber. We recommend dry cleaning or gentle hand washing in lukewarm water with mild natural wool shampoo. Do not wring or spin; roll gently in a clean dry towel and air dry flat away from direct sunlight.
—How do I care for Lokta paper and Singing Bowls?
Himalayan Lokta paper naturally resists moisture and insects, and will last for generations when kept in a dry room. Singing bowls can be wiped with a soft dry microfiber cloth. Avoid harsh chemical cleaners or abrasive polishes to preserve their sacred acoustic properties and hand-forged patina.
—Can I commission bespoke artisan pieces or custom dimensions?
Yes! Many of our master partner ateliers welcome custom requests—such as bespoke Singing Bowl harmonic tunings, custom-size Pashmina throws, specific Thangka iconographies, or engraved wooden panels. Contact us or specify your request in our Wholesale portal.
—Do you offer wholesale pricing for international boutiques?
Yes, we collaborate with conscious boutiques, wellness centers, museums, and design studios across Europe, North America, Japan, and Australasia. We provide dedicated wholesale pricing, verified export paperwork, and air cargo consolidation. Visit our Wholesale & B2B page to apply.
—What are your Minimum Order Quantities (MOQ) for wholesale?
MOQs vary depending on the craft complexity. Small handmade goods like felt crafts, incense, and Lokta stationery typically have an MOQ of 10 to 20 units. For high-value collector items such as hand-hammered master singing bowls or fine Thangkas, we accommodate orders as small as 1 to 5 pieces.
—What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, American Express), Apple Pay, PayPal, direct wire transfers, and Cash on Delivery (COD) in select areas. All prices and transactions are denominated and processed in USD.
—What is your return and damaged item policy?
If any item arrives damaged or defective in transit, please notify our team within 7 days of delivery with photos of the package and item. We will promptly arrange a full replacement or refund. For change-of-mind returns, items in pristine unused condition can be returned within 14 days.
—Can I modify or cancel my order after placing it?
Because our workshop prepares and packages orders promptly, please email namaste@nepalorigin.com or send a WhatsApp message to our team within 3 hours of order placement if you need to update delivery details or cancel.
Still have a question?
Can't find what you're looking for? Our Kathmandu atelier and customer care specialists are always happy to help.
