Agreement to Terms
These Terms of Service constitute a legally binding agreement between you (“User”, “Customer”, or “Vendor”) and NepalOrigin concerning your access to and use of our web platform, artisan storefronts, and related services.
01.Acceptance of Terms
By creating an account, browsing listings, or placing an order, you confirm that you are at least 18 years old (or accessing under parental supervision) and agree to comply with all applicable local, national, and international laws.
02.Multi-Vendor Marketplace Role
NepalOrigin operates as a curated multi-vendor platform. Products are crafted, listed, and fulfilled directly by independent Nepali artisans, cooperatives, and master workshops. While NepalOrigin inspects vendor verification, stores are individually responsible for craft production quality and direct fulfillment.
03.Account Registration & Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at security@nepalorigin.com if you suspect any unauthorized account access.
04.Handmade Artisan Disclaimer
Every product listed on NepalOrigin is individually handwoven, hand-beaten, or hand-carved by master craftspeople. Slight variations in natural color dyes, wood grains, metal patinas, and dimensions (within ±5%) are natural hallmarks of authentic handmade artistry and are not considered manufacturing defects.
05.Pricing & Payments
- All prices are displayed in USD (US Dollars).
- Payment must be completed in full before orders are dispatched for production or shipping.
- All prices and transactions are denominated and processed in US Dollars (USD). We support major debit/credit cards, PayPal, bank transfers, and Cash on Delivery (COD) in select serviceable zones.
06.Shipping, Delivery & Customs
Domestic orders within Nepal typically deliver in 2–5 business days. International export shipments (handled via DHL, FedEx, or Nepal Postal Service) take 5–12 business days. For international orders, customs duties or import taxes imposed by the destination country are the responsibility of the recipient.
07.Returns & Refunds
We offer a 7-Day Quality Guarantee. If an item arrives damaged, defective, or significantly different from description, contact us within 7 days of delivery with photos of the package and item. Custom commission items (such as personalized Thangkas or custom-inscribed singing bowls) are non-refundable unless damaged in transit.
08.Intellectual Property
The NepalOrigin brand, logo, photography, software codebase, and curation belong exclusively to NepalOrigin. Artisan product photographs and cultural stories are protected under copyright and may not be reproduced without express written authorization.
09.Prohibited Conduct
Users and vendors may not:
- List non-handmade factory machine goods pretending to be authentic Nepali craft.
- Attempt to bypass marketplace escrow or solicit off-platform payments to circumvent buyer protection.
- Interfere with platform security, scrape data, or submit fraudulent reviews.
10.Governing Law & Jurisdiction
These terms are governed by and construed in accordance with the laws of Nepal. Any legal dispute or claim arising from use of NepalOrigin shall be subject to the exclusive jurisdiction of the competent courts in Kathmandu, Nepal.
