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Privacy & Data Protection

Privacy Policy

Your trust is the foundation of NepalOrigin. We are committed to protecting your privacy, safeguarding your personal data, and maintaining complete transparency across our multi-vendor marketplace.

Last Updated: March 2026•Effective Date: January 1, 2026

Overview & Commitment

NepalOrigin (“we”, “our”, or “us”) operates an authentic e-commerce platform connecting indigenous Nepali artisans with conscious customers globally. This Privacy Policy outlines how we collect, process, store, and share your information when you visit our website, register an account, purchase handcrafted goods, or apply as an artisan vendor.

01.Information We Collect

We collect personal information necessary to fulfill orders, facilitate artisan communications, provide secure authentication, and improve your marketplace experience:

Account & Profile

Name, email address, phone number, encrypted password credentials, and delivery addresses.

Orders & Transactions

Purchased items, shipping history, order notes, recipient contact details, and transaction timestamps.

02.How We Use Your Information

  • Order Processing & Logistics: To deliver physical handmade goods from workshops in Kathmandu, Patan, Bhaktapur, and rural districts to your doorstep.
  • Account Management & Authentication: To maintain your customer or vendor profile, session security, and order tracking.
  • Direct Artisan Communication: To relay order requirements, custom dimensions, or delivery instructions to the respective craft studio.
  • Platform Security & Fraud Prevention: To detect malicious activities, prevent unauthorized access, and ensure marketplace integrity.

03.Payment & Transaction Security

End-to-End Encryption & PCI-DSS Compliance

NepalOrigin does not store your full credit card details or bank account passwords on our servers. All payment transactions are encrypted using TLS/SSL and processed through certified international payment partners (including Visa, Mastercard, American Express, PayPal, and PCI-DSS certified gateways). All charges are denominated in USD.

04.Sharing & Vendor Disclosures

We never sell or rent your personal data to third-party data brokers. We share data only with:

  • Artisan Vendors: Only the necessary shipping name, delivery address, and contact number needed to prepare and dispatch your items.
  • Courier & Delivery Partners: Logistics providers (e.g. Nepal Post, DHL, local courier networks) to complete physical package delivery.
  • Legal Compliance: Government authorities when strictly required by applicable Nepali law or court orders.

05.Cookies & Tracking

We use strictly necessary session cookies to maintain your login state, shopping cart contents, and theme preferences. Optional analytics cookies help us understand marketplace navigation trends to improve platform speed and usability. You can adjust cookie preferences at any time via your browser settings.

06.Your Rights & Choices

Regardless of where you reside, you have the right to:

Access & Export

Request a copy of personal information we maintain about you.

Correction

Update or correct inaccurate profile or shipping details.

Deletion

Request the permanent deletion of your customer account and data.

Opt-Out

Unsubscribe from promotional emails and cultural newsletters anytime.

07.Data Retention & Storage

Personal data is retained only as long as necessary to provide marketplace services, comply with accounting and taxation regulations under Nepali law, and resolve disputes. Inactive accounts can be closed upon request.

08.Contact Our Privacy Officer

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our team:

NepalOrigin Data Protection Office

Email: privacy@nepalorigin.com

Address: Suite 400, 500 Broadway, New York, NY, United States

Support Desk: support@nepalorigin.com